Build or buy an OSS/BSS solution, the million dollar question, or is it really?
This is a question I'm dealing with continuously when talking to potential partners who are evaluating a new BSS/OSS platform. Most often it happens when the client is evaluating what we refer to as the "best of breed" approach. Typically they are running on a legacy BSS platform of some sort, usually a pure billing solution, with additional modules such as admin portals, purchase flows and cloud PBXs etc. added on top.
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For this reason the client is out searching for the best supplier of each and every module. The problem with this is that even though each module might be good separately, it doesn't mean that it will work seamlessly together. Actually, it usually doesn't.
So what does this mean to the support staff of the MVNO or the end customer that have to interact with these stitched up solutions?
It can lead to one, or all, of the below:
☑️ Slow service delivery in regards to porting and provisioning a new mobile number etc.
☑️ Unhappy staff as well as end customers due to bad customer experience
☑️ Long lead times in terms of product development and simple technical updates
☑️ A lot of manual work and unnecessary change over time when dealing with several systems
☑️ Costly operations due to high level of manual work and liaison with various suppliers
Most importantly, it means that MVNOs that are running on an end to end, automated and fully cloud based platform will out perform you in terms of customer acquisition and happiness. While you are stuck dealing with legacy systems that requires a high touch, your competitors is out growing their business and offering the end users services that they love.
Read more about the benefits of working with an Automated Digital Telco (ADT) enabler here: Five reasons to migrate an mvno or challenger brand to an automated digital telco enabler