Forces disrupting telecom
Consumer preferences and expectations
Consumers expect user-friendly, self-service solutions similar to Netflix and Spotify.
Customers give the Telness Tech platform a 4.8/5 Trustpilot rating on average. Three times higher than the industry average.
High cost for running legacy systems
Legacy systems are costly to operate and scale poorly due to manual operations and slow development.
Huge need for digitisation to reduce OPEX in order to counter the declining trend in stock prices and improve innovation capacity.
Commodity products and services
Telecom systems rely on margins to be profitable due to high TCO and everyone is selling the same services.
There is a large need for innovation in order to differentiate from the closest competitors and introduce new revenue streams.
Telco executives believe consumers are loyal to their brand but the data shows otherwise.
Why launch a digital telco?
Telcos are recommended to launch digital attacker brands to grow market share and increase profitability
"Telcom operators' average net promoter score (NPS), a key customer-satisfaction metric, has typically been in the 20s, versus more than 50 for many digital powerhouses."
Launch an operator that allows for product innovation and efficient operations.
Telcos are recommended to launch digital attacker brands to grow market share and increase profitability.
The recipe for success is a customer-centric offering that puts the end user in the driver's seat. This is done through a user-friendly interface, automation and product development guided by the need of the end user.
We offer our services on a SaaS model which means minimised TCO for you as well as continuous product updates to ensure a competitive edge in the market long term.
No more waiting in line for a time slot in the product roadmap.
No operator is the same. We offer a fully customizable and automated platform.
We can quickly deliver a solution that is customized to your needs, using our modular proprietary tech. The solution is end-to-end
Connectivity ready in 64 countries
Operator and market independent
Focus on your strengths and leave the rest to us.
Launching a challenger brand does not have to be complex, expensive or time consuming. You focus on brand building and distribution - we do the rest.
Save time and money using a proven platform
Our sister company Telness is the first operator to get a 4.8 customer score on Trustpilot. We have extensive knowledge of building, operating, selling and promoting telecom solutions.
First end-to-end telco platform to run fully in the public cloud (AWS)
First to enable a fully self-service PBX solution - 5 min from online sale to active customer
Low OPEX thanks to automatic processes and self-service
Automized 4/5 customer interactions
We are only successful if you are
Low startup project fees and revenue from the first user you onboard, we only make money if you do
Low OPEX thanks to the reduced number of support errands and high level of automation
First-line support as a value-added service
"For Macforum, it was crucial to choose a partner who is forward-thinking in their way of working and that remains at the forefront when it comes to communication technology."
CEO Macforum - the largest Apple premium reseller in Sweden
Telco executives believe consumers are loyal to their brand, the data shows otherwise.
Recently we looked into the dynamics shaping the future of telecoms. One of the findings is that most people in the industry are in denial about the relationship they have with their customers.
Do you want to know how we can help you boost customer happiness and increase revenue?
Our sales team will reach out to help find the optimal solution for your business.