News

Totogi and Telness Tech Set New Customer Experience Standards for Telcos with Strategic Partnership

19th September, 2023

The industry disruptors launch a new joint product offering; a seamless customer experience for MNOs and MVNOs.

Copenhagen, Denmark, September 19 2023 - The leading innovator in public cloud-native, SaaS-based telecommunications monetization software, Totogi and the automated digital telco (ADT) provider Telness Tech are excited to announce a strategic partnership and introduce a pioneering joint product. This collaboration aims to revolutionize the telecom industry, offering a seamless customer experience for Mobile Network Operators (MNOs) and Mobile Virtual Network Operators (MVNOs).

This partnership represents a profound shift in the telecom industry. Our shared vision is to effortlessly transition telecom services to the public cloud, ensuring the smooth delivery of innovative telco solutions,

Danielle Royston, Acting CEO of Totogi

Telness Tech and Totogi are both challengers in the telecommunications industry, providing cloud-native, SaaS services to MNOs and MVNOs that redefine reliability, scalability, cost-efficiency, and customer satisfaction and maximize customer happiness and growth.

Both Telness Tech and Totogi offer cloud-native solutions known for their reliability, scalability, cost-efficiency, and a strong focus on end customer happiness. It makes sense that we join forces and offer a joint product proposition to the market and lower the barrier for entry.

Sara Rasmussen, CCO of Telness Tech

Telness Tech, renowned for powering Europe's top-rated MVNOs with a remarkable Trustpilot rating of 4.9, has redefined customer experience. Our/The user-friendly solutions empower MVNOs to cut operational expenditures by up to 80%, marking a pivotal shift in the industry.

This innovative partnership enables frictionless onboarding, as subscribers can be effortlessly added in the Telness Tech checkout and automatically provisioned in Totogi. In the Telness Tech customer portal, subscribers can effortlessly self-manage their accounts, access critical company and usage data, modify data plans, pause or cancel subscriptions and activate new ones —all in real-time.

The integration deploys cutting-edge technology, enabling automated responses to events, encompassing, but not restricted to, low balance notifications and real-time balance queries. These advancements not only highlight the harmonious interplay between the solutions but also lay the foundation for user-centric features that elevate the overall user experience.

Totogi and Telness Tech remain committed to delivering innovative solutions that not only meet but exceed customer expectations.
For media inquiries or to learn more about this revolutionary partnership and telecom solution, please contact: pr@telnesstech.com

Telness Tech and Totogi Product Flow Visualisation

The customer seamlessly places an order in the Telness Tech checkout by selecting an the products and their activation date. Once the order is confirmed, it will initiate the automatic provisioning in both the Telness Tech and Totogis "Charging as a Service" platforms. Allowing customer to use their products instantly.

Following this, we can simulate data within the Totogis platform using the emulator.

The usage details will be displayed on the Telness Tech customer platform.

About Totogi

Totogi’s world-class, innovative monetization platform is used by CSPs to generate revenue with services such as Charging-as-a-Service, AI-generated Plan Design, programmatic messaging services, and more. Born natively on the public cloud, telcos of all sizes can easily integrate new services to craft superior subscriber experiences and create new monetization pathways. Totogi offers usage-based pricing – a model that is catalyzing innovation in the telecom industry. Totogi is an Amazon Partner and is available to buy in the AWS Marketplace. Learn more at Totogi.com.

About Telness Tech

Telness Tech is the software company behind the highest rated MVNOs in Europe (4.9/5 on Trustpilot) and was originally founded in 2016. Telness Tech enables MVNOs, and other telecom companies to launch low touch, consumer centric solutions that help you maximize customer happiness and minimize OPEX through automation. As the only fully automated BSS/OSS platform on the market we help MVNO/E/As cut costs by up to 80%, reduce time-to-market to 2 months and increase customer happiness x3.