Workflows
Automate. Adapt. Accelerate.
Build and automate every telecom, marketing, and operations process, faster than anyone else.
The only workflow engine made for telcos.
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Why do growing telcos eventually turn static?
Many telcos start strong but eventually become static. Manual tasks pile up, systems grow rigid, and every change requires another ticket or custom fix. What once felt agile turns slow and costly. Automation isn’t just an upgrade; it’s the only way to stay competitive.
No-code, drag-and-drop builder
Let your operations team create and design workflows through a visual, no-code editor. Build and refine customer journeys in minutes without developers, release cycles, or paid change requests, using AI-powered tools and a wide selection of modules, apps, and integrations.
Automation that connects the full stack
Workflows automate the full telecom journey, from service fulfilment and billing to campaigns and customer acquisition. Workflows connect seamlessly with existing systems and third-party partners through API calls and webhooks.
Built for change
As your business evolves, your workflows evolve too. Make live edits, test variations, and roll out improvements instantly. Quickly adapt to new offers, campaigns, or customer journeys without disrupting operations or adding complexity. With Workflows, your business leads both the evolution and the competition in a constantly changing market.
Transparency that keeps operations moving
Get full visibility into every step of your workflows. Track executions in real time, identify bottlenecks, and spot issues before they impact customers. Troubleshooting becomes fast and straightforward, with clear insights into where and why something happened.
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Customer stories and use cases
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Building custom experiences with seamless automation
A fast-growing MVNO builds its own customer acquisition flow on top of Telness Tech’s APIs, creating a fully customised checkout while keeping the backend fully automated with Workflows.
Payments, device logistics, service fulfilment, and order confirmations are orchestrated through Workflows, transforming complex integrations into one seamless, end-to-end process.
This gives the operator full control of the customer experience while reducing manual effort, accelerating time to market, and cutting operational complexity.
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Automated dunning, fewer overdue invoices
A challenger operator driving efficiency uses Workflows to automate the full dunning and reverse-dunning process, from invoice reminders and payment checks to customer and subscription blocking, followed by automatic reactivation once payment is received.
Before automation, the team spent hours chasing overdue invoices. With Workflows, payment status is verified automatically, reminders are sent on time, and subscription actions happen instantly. The result is fewer overdue invoices, faster resolution, and major time savings for the operations team.
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Ready to move faster? Become Seamless and power your operator with the industry’s leading workflows.