Workflows
Automate. Adapt. Accelerate.
Build and automate all your telecom, marketing, and operations processes — faster than anyone else.
The ultimate workflow engine built for telcos.
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Why do growing telcos eventually turn static?
Even the telcos with the strongest growth eventually become static. Manual tasks pile up, systems grow rigid, and every change requires another ticket or custom fix. What once felt fast and flexible becomes slow and costly. Automation isn’t just an upgrade — it’s the only way to stay competitive.
No-code, drag-and-drop builder
Enable your operations team to create and design workflows through a visual, no-code editor. Build and refine customer journeys in minutes — without developers, release cycles, or paid change requests — using AI-powered tools and a wide selection of modules, apps, and integrations.
Automation that connects the full stack
Workflows automate the complete telecom journey — from service fulfillment and billing to campaigns and customer acquisition. Workflows connect seamlessly with existing systems and third-party partners through API calls and webhooks.
Built for change
As your business evolves, your Workflows evolve too. Make live edits, test variations, and roll out improvements instantly. Quickly adapt to new offers, campaigns, and customer journeys without disrupting operations or adding complexity. With Workflows, your business leads both the evolution and the competition in a constantly changing market.
Transparency that keeps operations moving
Get full visibility into every step of your workflows. Track executions in real time, identify bottlenecks, and spot issues before they impact customers. Troubleshooting becomes fast and straightforward, giving you clear insight into where and why something happened — and how to fix it.
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Customer stories and use cases
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Building custom experiences with seamless automation
A fast-growing MVNO builds its own customer acquisition flow on top of Telness Tech’s APIs, creating a fully customized checkout while keeping the backend fully automated with Workflows.
Payments, device logistics, service fulfillment, and order confirmations are orchestrated through Workflows, transforming complex integrations into one seamless, end-to-end process.
This gives the operator full control of the customer experience while reducing manual effort, accelerating time to market, and cutting operational complexity.
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Automated dunning, fewer overdue invoices
A challenger operator focused on efficiency uses Workflows to automate the full dunning and reverse-dunning process — from invoice reminders and payment checks to customer and subscription blocking, followed by automatic reactivation once payment is received.
Before automation, the team spent hours chasing overdue invoices. With Workflows, payment status is verified automatically, reminders are sent on time, and subscription actions happen instantly. The result is fewer overdue invoices, faster resolution, and significant time savings for the operations team.
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Ready to move faster? Become Seamless and power your operator with the industry’s leading workflows.